Terms and Conditions for in the ivy
Effective Date: 26/11/2024
Welcome to in the ivy , your go-to destination for stylish and high-quality women’s clothing. By accessing or purchasing from our website or physical store, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By using our services, including browsing our website or purchasing products from us, you accept and agree to be bound by these Terms and Conditions and any applicable laws or regulations. If you do not agree to these terms, please refrain from using our services.
2. General Information
Boutique Name: in the ivy
1. Products and Availability
Product Description: We strive to accurately display the colours, sizes, and details of the products featured on our website. However, the actual colour and appearance may vary slightly due to monitor settings or lighting.
Availability: We do our best to ensure that all items on our website are in stock. However, availability is subject to change. In the event that an item is out of stock or discontinued after your order is placed, you will be notified, and your order will be adjusted or canceled accordingly.
4. Pricing and Payment
Pricing: All prices listed are in pounds sterling and are subject to change without notice. Prices may also be affected by promotions, discounts, or sales.
Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. Payment will be processed at the time of purchase.
Taxes: Sales tax will be applied to orders based on the applicable state/country tax rate and shipping location.
5. Shipping and Delivery
Shipping Fees: Shipping fees are calculated based on the destination, weight, and size of the items. You will be informed of the exact shipping cost at checkout.
Shipping Time: Delivery times may vary based on the shipping method selected and your location. Please refer to our shipping policy for estimated delivery times.
International Shipping: We offer international shipping to select countries. Additional customs fees, duties, or taxes may apply, and it is the customer’s responsibility to pay these charges.
6. Returns and Exchanges
Return Policy: We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed, and undamaged items within 30 days] of receipt for a full refund or exchange.
Exclusions: Some items are non-returnable, including sale items, intimate wear, swimwear, and custom orders. Please check our detailed return policy for further exclusions.
Return Process: To initiate a return or exchange, please contact our customer service team at @ intheivyx@myyahoo.com to obtain a return authorisation and instructions.
7. Account Creation and Security
Account Registration: You may be required to create an account to complete your purchase or access certain features on our website. You agree to provide accurate and complete information and to update your account details as necessary.
Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. Notify us immediately if you suspect any unauthorized access to your account.
8. Intellectual Property
All content on the website, including text, images, logos, and designs, are the property of [Boutique Name] and are protected by copyright, trademark, and other intellectual property laws. You may not use any of our content without permission.
9. Limitation of Liability
To the fullest extent permitted by law, in the ivy is not responsible for any direct, indirect, incidental, special, or consequential damages arising out of your use of our website or products, including but not limited to loss of profits, goodwill, or data.
10. Privacy and Data Protection
We respect your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.
11. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised date will be updated at the top of the page. Your continued use of our services after any changes indicates your acceptance of the new terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws . Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of [Insert Location].
13. Contact Information
If you have any questions, concerns, or need assistance, please feel free to contact us at:
Email: intheivyx@myyahoo.com
Phone: 07368833531
By using our website or purchasing products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Returns and Refund Policy
At in the ivy we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please read our Returns and Refund Policy below to ensure a smooth and easy process.
1. Returns Policy
We accept returns on most items within [30 days] of the date you received your order. If you're not happy with your purchase, you can return it for a full refund or store credit.
1.1 Conditions for Returns
To be eligible for a return, the following conditions must be met:
Unworn & Unwashed: The item must be in its original condition, unworn, unwashed, and free from any stains, odors, or pet hair.
Original Tags & Packaging: All original tags, labels, and packaging must still be attached to the item.
In Resellable Condition: The item must not have been damaged, altered, or used in any way.
Exclusions: Some items are non-returnable, including:
Sale or discounted items
Intimate wear, lingerie, or swimwear
Jewelry or accessories (unless otherwise stated)
Gift cards or store credits
Custom or personalized orders
Please double-check the product description on our website for any return restrictions related to specific items.
2. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at intheivyx@myyahoo.com within 30 days of receiving your order to request a return authorisation. Be sure to include:
Your order number
The item(s) you wish to return
The reason for the return (optional but helpful)
Return Authorization: Once your return is approved, you’ll receive a Return Authorization (RA) number and instructions on how to send the item back to us.
Prepare the Item: Pack the item securely in its original packaging, and attach the RA number to the return package. Please include a copy of your original receipt or order confirmation.
Ship the Return: Ship the item to the return address provided in the RA email. The cost of return shipping is [customer's responsibility unless the item is faulty or damaged]. We recommend using a trackable shipping service to ensure the item is returned safely.
3. Refunds and Store Credit
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original method of payment.
3.1 Refund Process
Original Payment Method: If you paid by credit/debit card, PayPal, or other electronic payments, your refund will be issued to the same payment method used for the original purchase.
Store Credit: If you prefer, we can issue a store credit for the amount of your return, which can be used for future purchases.
3.2 Shipping Fees
Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., faulty or incorrect item).
You are responsible for the cost of return shipping unless the item is defective or you received the wrong item.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Insert
Contact Email] with the following details:
Your order number
A description of the issue
Photos of the damage or incorrect item
We will provide you with a prepaid return label for damaged or incorrect items, and we will either refund your full order or send you a replacement, depending on your preference.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the item and placing a new order.
6. International Returns
For customers outside of [Insert Country], we accept international returns, but please note that the customer is responsible for return shipping fees. International refunds may also take longer to process due to customs or international banking systems.
7. Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons, including but not limited to:
Swimwear
Lingerie or intimate wear
Jewelry and accessories
Final sale or clearance items
Please ensure to check the product details on our website before purchasing to confirm whether an item is eligible for return.
8. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Email: intheivyx@myyahoo.com
Phone: 07368833531
Thank you for shopping with in the ivy! We appreciate your business and look forward to serving you again soon.